The DIDE IT Team Documentation

Common Topics in DIDE IT

These pages are for internal DIDE IT documentation. None of this information is sensitive, it is simply a list of procedures already present in the main ICT help pages but modified to be more useful to DIDE.

Printing

This section describes how to install the mono and colour queues for the managed swipe printers.

Office 365

This section explains the features of your Office 365 subscription. Note that all Office 365 services are managed by your Imperial account (username@ic.ac.uk), not your DIDE one.

Wi-Fi

How to access Imperial's Wi-Fi network, whether you are a member of Imperial College (using Imperial-WPA), an academic guest (using EduRoam) or a visitor (using _The Cloud).

Remote access to DIDE

In order to access DIDE resources from anywhere other than our wired internal network, you must either access via the Remote Access Gateway, or use our VPN.

Disk quotas

All DIDE members have a default personal disk quota of 15GB. All research groups also have a research group share quota.

Hardware orders

A guide to our stock equipment from HP and Dell.

Multi-Factor Authentication (MFA)

How to enable extra security features on your Imperial account.

Troubleshooting

Sometimes things can go wrong. Here we list the most common problems not listed on the main Imperial ICT help pages and how to resolve them.