The DIDE IT Team Documentation

DIDE IT Documentation (in progress)

These pages are for internal DIDE IT documentation. None of this information is sensitive, it is simply a list of procedures already present in the main ICT help pages but modified to be more useful to DIDE.

Printing

This section describes how to install the mono and colour queues for the managed swipe printers.

Office 365

The features of your Office 365 subscription. Note that all Office 365 services are managed by your Imperial account (username@ic.ac.uk), not your DIDE one.

Wi-Fi

How to access Imperial's Wi-Fi network, whether you are a member of Imperial College (using Imperial-WPA), an academic guest (using EduRoam) or a visitor (using _The Cloud).

VPN access to DIDE

In order to access DIDE resources from anywhere other than our wired internal network, you must be on our VPN.

Disk quotas

All DIDE members have a default personal disk quota. All research groups also have a research group share quota.

Home Drive

Your default home area quota in DIDE is 15GB.

Project Drives

These drives have quotas depending on the project. Normally this is about 50GB but may be much more for the larger groups.

FAQ

Q. I've run out of disk space, what should I do?

A. First of all, ensure that you're only storing files relevant to your work at DIDE. If it all is and you're still out of space, talk to your local IT Manager.

Q. I need a new project share, what should I do?

A. Email your local IT Manager and explain what you need and why.

Q. How do I know where I should be storing files?

A. The official Imperial College London guidance is here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/saving-my-files/recommended-options/

Note that here in DIDE we have our own "home" drive (Q:) separate from the Imperial "home" drive (H:). Imperial will be phasing out their H: drive soon after all data is migrated to OneDrive For Business. In their storage matrix replace the H: column with Q: and the "Shared group space" column with our Projects drive to make it apply to DIDE>

Hardware orders

A guide to our stock equipment from HP and Dell.

New starters guide

A more illustrative guide you were handed on arrival.

Windows 10 tips

Getting to know the differences between Windows 7 and Windows 10.

Troubleshooting

Things to try when the unexpected happens.