The DIDE IT Team Documentation: Difference between revisions

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= DIDE IT Documentation (in progress) =
= Common Topics in DIDE IT =
These pages are for internal DIDE IT documentation. None of this information is sensitive, it is simply a list of procedures already present in the main ICT help pages but modified to be more useful to DIDE.
These pages are for internal DIDE IT documentation. None of this information is sensitive, it is simply a list of procedures already present in the main ICT help pages but modified to be more useful to DIDE.
== [[Working in the new School of Public Health building]] ==
This section describes the new working practices for the department since the move in March 2024.


== [[Printing]] ==
== [[Printing]] ==
This section describes how to install the mono and colour queues for the managed swipe printers.
This section describes how to install the mono and colour queues for the managed swipe printers.
== [[Office 365]] ==
== [[Office 365]] ==
The features of your Office 365 subscription. Note that all Office 365 services are managed by your Imperial account (username@ic.ac.uk), not your DIDE one.
This section explains the features of your Office 365 subscription. Note that all Office 365 services are managed by your Imperial account (username@ic.ac.uk), not your DIDE one.
== [[Wi-Fi]] ==
== [[Wi-Fi]] ==
How to access Imperial's Wi-Fi network, whether you are a member of Imperial College (using Imperial-WPA), an academic guest (using EduRoam) or a visitor (using _The Cloud).
How to access Imperial's Wi-Fi network, whether you are a member of Imperial College (using Imperial-WPA), an academic guest (using EduRoam) or a visitor (using _The Cloud).
== [[VPN access to DIDE]] ==
== [[Remote access to DIDE]] ==
In order to access DIDE resources from anywhere other than our wired internal network, you must be on our VPN.
In order to access DIDE resources from anywhere other than our wired internal network, you must either access via the zScaler Unified Access app.
 
== [[Disk quotas]] ==
== [[Disk quotas]] ==
All DIDE members have a default personal disk quota. All research groups also have a research group share quota.
All DIDE members have a default personal disk quota of 15GB. All research groups also have a research group share quota.
 
== FAQ ==
; Q. I've run out of disk space, what should I do?
: '''A.''' First of all, ensure that you're only storing files relevant to your work at DIDE. If it all is and you're still out of space, talk to your local IT Manager.
; Q. I need a new project share, what should I do?
: '''A.''' Email your local IT Manager and explain what you need and why.
; Q. How do I know where I should be storing files?
: '''A.''' The official Imperial College London guidance is here: '''https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/saving-my-files/recommended-options/'''
Note that here in DIDE we have our own "home" drive ('''Q:''') separate from the Imperial "home" drive ('''H:'''). Imperial will be phasing out their '''H:''' drive soon after all data is migrated to OneDrive For Business. In their storage matrix replace the H: column with Q: and the "Shared group space" column with our Projects drive to make it apply to DIDE>
 
== [[Hardware orders]] ==
== [[Hardware orders]] ==
A guide to our stock equipment from HP and Dell.
A guide to our stock equipment from HP and Dell.
== [[New starters guide]] ==
== [[Multi-Factor Authentication (MFA)]] ==
A more illustrative guide you were handed on arrival.
How to enable extra security features on your Imperial account.
== [[Windows 10 tips]] ==
== [[Anti-Virus Upgrades (Autumn 2022)]] ==
Getting to know the differences between Windows 7 and Windows 10.
Here we discuss how to move from our old security software to our new software.
== [[Troubleshooting]] ==
== [[Troubleshooting]] ==
Things to try when the unexpected happens.
Sometimes things can go wrong. Here we list the most common problems not listed on the main Imperial ICT help pages and how to resolve them.

Latest revision as of 14:03, 23 March 2024

Common Topics in DIDE IT

These pages are for internal DIDE IT documentation. None of this information is sensitive, it is simply a list of procedures already present in the main ICT help pages but modified to be more useful to DIDE.

Working in the new School of Public Health building

This section describes the new working practices for the department since the move in March 2024.

Printing

This section describes how to install the mono and colour queues for the managed swipe printers.

Office 365

This section explains the features of your Office 365 subscription. Note that all Office 365 services are managed by your Imperial account (username@ic.ac.uk), not your DIDE one.

Wi-Fi

How to access Imperial's Wi-Fi network, whether you are a member of Imperial College (using Imperial-WPA), an academic guest (using EduRoam) or a visitor (using _The Cloud).

Remote access to DIDE

In order to access DIDE resources from anywhere other than our wired internal network, you must either access via the zScaler Unified Access app.

Disk quotas

All DIDE members have a default personal disk quota of 15GB. All research groups also have a research group share quota.

Hardware orders

A guide to our stock equipment from HP and Dell.

Multi-Factor Authentication (MFA)

How to enable extra security features on your Imperial account.

Anti-Virus Upgrades (Autumn 2022)

Here we discuss how to move from our old security software to our new software.

Troubleshooting

Sometimes things can go wrong. Here we list the most common problems not listed on the main Imperial ICT help pages and how to resolve them.

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