Working in the new School of Public Health building - Revision history

Admin: /* My laptop is so old that I don’t have any USB-C ports. */

2024-07-05T10:25:05Z

My laptop is so old that I don’t have any USB-C ports.

← Older revision		Revision as of 12:25, 5 July 2024
Line 45:		Line 45:

	== My laptop is so old that I don’t have any USB-C ports. ==		== My laptop is so old that I don’t have any USB-C ports. ==
	This has been a standard port for 8-9 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in ~~2024~~ when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.		This has been a standard port for 8-9 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2025 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.

	== My screens work fine but they're in the wrong arrangement ==		== My screens work fine but they're in the wrong arrangement ==

Admin at 19:15, 5 April 2024

2024-04-05T19:15:27Z

← Older revision		Revision as of 21:15, 5 April 2024
Line 58:		Line 58:

	== I have a question not listed here. ==		== I have a question not listed here. ==
	Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].		Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT], or send them a message on Teams.

Admin at 19:12, 5 April 2024

2024-04-05T19:12:55Z

← Older revision		Revision as of 21:12, 5 April 2024
Line 54:		Line 54:
	== My Apple laptop will only disply to one screen ==		== My Apple laptop will only disply to one screen ==
	This is by design on Apple M1 and M2-based systems. They will only output to one display. If you want an Apple laptop which displays to two screens, you need an M3, or an old Intel one. Or buy a USB-C dongle.		This is by design on Apple M1 and M2-based systems. They will only output to one display. If you want an Apple laptop which displays to two screens, you need an M3, or an old Intel one. Or buy a USB-C dongle.

			[https://support.apple.com/en-us/117373 See here for details.]

	== I have a question not listed here. ==		== I have a question not listed here. ==
	Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].		Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].

Admin at 19:11, 5 April 2024

2024-04-05T19:11:26Z

← Older revision		Revision as of 21:11, 5 April 2024
Line 51:		Line 51:

	[https://support.microsoft.com/en-us/windows/how-to-use-multiple-monitors-in-windows-329c6962-5a4d-b481-7baa-bec9671f728a#Category=Windows_10 See this page for how to rearrange your screens. ]		[https://support.microsoft.com/en-us/windows/how-to-use-multiple-monitors-in-windows-329c6962-5a4d-b481-7baa-bec9671f728a#Category=Windows_10 See this page for how to rearrange your screens. ]

			== My Apple laptop will only disply to one screen ==
			This is by design on Apple M1 and M2-based systems. They will only output to one display. If you want an Apple laptop which displays to two screens, you need an M3, or an old Intel one. Or buy a USB-C dongle.

	== I have a question not listed here. ==		== I have a question not listed here. ==
	Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].		Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].

Admin at 10:29, 25 March 2024

2024-03-25T10:29:40Z

← Older revision		Revision as of 12:29, 25 March 2024
Line 48:		Line 48:

	== My screens work fine but they're in the wrong arrangement ==		== My screens work fine but they're in the wrong arrangement ==
	This is normal and depends on the order in which your ~~monitors detect~~ the screens. Your laptop will always be Screen 1 but the other two displays could be 2 and 3, or 3 and 2.		This is normal and depends on the order in which your PC detects the screens. Your laptop will always be Screen 1 but the other two displays could be 2 and 3, or 3 and 2.

	[https://support.microsoft.com/en-us/windows/how-to-use-multiple-monitors-in-windows-329c6962-5a4d-b481-7baa-bec9671f728a#Category=Windows_10 See this page for how to rearrange your screens. ]		[https://support.microsoft.com/en-us/windows/how-to-use-multiple-monitors-in-windows-329c6962-5a4d-b481-7baa-bec9671f728a#Category=Windows_10 See this page for how to rearrange your screens. ]

Admin at 10:29, 25 March 2024

2024-03-25T10:29:07Z

← Older revision		Revision as of 12:29, 25 March 2024
Line 46:		Line 46:
	== My laptop is so old that I don’t have any USB-C ports. ==		== My laptop is so old that I don’t have any USB-C ports. ==
	This has been a standard port for 8-9 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.		This has been a standard port for 8-9 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.

			== My screens work fine but they're in the wrong arrangement ==
			This is normal and depends on the order in which your monitors detect the screens. Your laptop will always be Screen 1 but the other two displays could be 2 and 3, or 3 and 2.

			[https://support.microsoft.com/en-us/windows/how-to-use-multiple-monitors-in-windows-329c6962-5a4d-b481-7baa-bec9671f728a#Category=Windows_10 See this page for how to rearrange your screens. ]

	== I have a question not listed here. ==		== I have a question not listed here. ==
	Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].		Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].

Admin at 16:04, 23 March 2024

2024-03-23T16:04:23Z

← Older revision		Revision as of 18:04, 23 March 2024
Line 45:		Line 45:

	== My laptop is so old that I don’t have any USB-C ports. ==		== My laptop is so old that I don’t have any USB-C ports. ==
	This has been a standard port for 7-8 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.		This has been a standard port for 8-9 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.

	== I have a question not listed here. ==		== I have a question not listed here. ==
	Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].		Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].

Admin at 15:58, 23 March 2024

2024-03-23T15:58:31Z

← Older revision		Revision as of 17:58, 23 March 2024
Line 46:		Line 46:
	== My laptop is so old that I don’t have any USB-C ports. ==		== My laptop is so old that I don’t have any USB-C ports. ==
	This has been a standard port for 7-8 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.		This has been a standard port for 7-8 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.

			== I have a question not listed here. ==
			Either visit your local IT staff, or if not on site email [mailto:dide-it@imperial.ac.uk DIDE-IT].

Admin at 15:55, 23 March 2024

2024-03-23T15:55:09Z

← Older revision		Revision as of 17:55, 23 March 2024
Line 23:		Line 23:
	= Troubleshooting =		= Troubleshooting =
	Sometimes, especially with older laptops, things might not go exactly to plan. Read on.		Sometimes, especially with older laptops, things might not go exactly to plan. Read on.

	~~== My laptop is so old that I don’t have any USB-C ports. ==~~
	This has been a standard port for 7-8 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.

	== I plugged into my USB-C port and nothing happens. ==		== I plugged into my USB-C port and nothing happens. ==
Line 46:		Line 43:
	== I want to use the keyboard and mouse with my laptop, but they’re connected to the screen. ==		== I want to use the keyboard and mouse with my laptop, but they’re connected to the screen. ==
	This is correct and by design. The keyboard and mouse are shared between the PC on the desk (if present) and the laptop connected by the USB-C cable. Control of the keyboard and mouse is passed through the USB-C cable to the laptop. Do not disconnect the keyboard and mouse to connect it to your laptop.		This is correct and by design. The keyboard and mouse are shared between the PC on the desk (if present) and the laptop connected by the USB-C cable. Control of the keyboard and mouse is passed through the USB-C cable to the laptop. Do not disconnect the keyboard and mouse to connect it to your laptop.

			== My laptop is so old that I don’t have any USB-C ports. ==
			This has been a standard port for 7-8 years. If your laptop is older than this then it’s really time to upgrade. You also won’t be able to upgrade to Windows 11 in 2024 when all support for Windows 10 ends. ICT will be blocking all access from Windows 10 computers once support expires.

Admin at 15:52, 23 March 2024

2024-03-23T15:52:21Z

← Older revision		Revision as of 17:52, 23 March 2024
Line 43:		Line 43:

	The next most likely explanation is that the main Dell screen (the one with the USB-C cable connected) is set to not display from the USB-C cable. Change the monitor source to be USB-C (it will be labelled as ‘USB-C (PD)’ - the PD means Power Delivery, meaning it will also charge your laptop).		The next most likely explanation is that the main Dell screen (the one with the USB-C cable connected) is set to not display from the USB-C cable. Change the monitor source to be USB-C (it will be labelled as ‘USB-C (PD)’ - the PD means Power Delivery, meaning it will also charge your laptop).

			== I want to use the keyboard and mouse with my laptop, but they’re connected to the screen. ==
			This is correct and by design. The keyboard and mouse are shared between the PC on the desk (if present) and the laptop connected by the USB-C cable. Control of the keyboard and mouse is passed through the USB-C cable to the laptop. Do not disconnect the keyboard and mouse to connect it to your laptop.