Anti-Virus Upgrades (Autumn 2020) - Revision history

Admin at 10:04, 21 January 2021

2021-01-21T10:04:54Z

← Older revision		Revision as of 12:04, 21 January 2021
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	Then install Sophos and see [https://support.sophos.com/support/s/article/KB-000039014?language=en_US this page] for the extra Mac steps to get all of the Sophos services running. Note especially the section on that page which also states to unblock the Sophos kernel extensions (kexts).		Then install Sophos and see [https://support.sophos.com/support/s/article/KB-000039014?language=en_US this page] for the extra Mac steps to get all of the Sophos services running. Note especially the section on that page which also states to unblock the Sophos kernel extensions (kexts).
			The installer link is [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 here].

Admin at 13:55, 27 October 2020

2020-10-27T13:55:13Z

← Older revision		Revision as of 15:55, 27 October 2020
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	# Once the uninstallation completes, click Restart Now.		# Once the uninstallation completes, click Restart Now.

	Then install Sophos and see [https://support.sophos.com/support/s/article/KB-000039014?language=en_US this page] for the extra Mac steps to get all of the Sophos services running.		Then install Sophos and see [https://support.sophos.com/support/s/article/KB-000039014?language=en_US this page] for the extra Mac steps to get all of the Sophos services running. Note especially the section on that page which also states to unblock the Sophos kernel extensions (kexts).

Admin at 13:14, 27 October 2020

2020-10-27T13:14:20Z

← Older revision		Revision as of 15:14, 27 October 2020
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	= The Procedure (specifics) =		= The Procedure (specifics) =
	We assume that you are running a Windows 10 computer. If you're running a Mac ~~you can uninstall MalwareBytes and Symantec by dragging the application icon into your recycle bin and restarting your Mac. Then~~ see the ~~extra~~ Mac-specific notes at the bottom of this page.		We assume that you are running a Windows 10 computer. If you're running a Mac see the Mac-specific notes at the bottom of this page.

	# Press your Windows key (usually bottom left, between CTRL and ALT) to open the Windows 10 menu and type "Add or remove programs". Click on that menu item.		# Press your Windows key (usually bottom left, between CTRL and ALT) to open the Windows 10 menu and type "Add or remove programs". Click on that menu item.
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	If all has gone well, you now have no yellow Symantec shield and instead have a blue and white Sophos shield.		If all has gone well, you now have no yellow Symantec shield and instead have a blue and white Sophos shield.

	== Mac-Specific notes ==		== Mac-Specific notes==
	Macs are more awkward these days with their extra security warnings and checks (it's rather like ~~running~~ Windows Vista). ~~See~~ [https://support.sophos.com/support/s/article/KB-000039014?language=en_US this page] for ~~all~~ the extra Mac steps.		Macs are more awkward these days with their extra security warnings and checks (it's rather like Windows Vista was).

			First of all uninstall MalwareBytes software which you have on your Mac. Then to remove Symantec:

			# Open the Symantec Endpoint Protection client (yellow shield), and then click Symantec Endpoint Protection.
			# Click the Symantec Endpoint Protection client icon on the menu bar, and then click Uninstall.
			# Click Uninstall again to begin the uninstallation.
			# When you are prompted, authenticate with your Mac's administrative user name and password. You may also be prompted to type a password to uninstall the client. This password may be a different password than your Mac's administrative password.
			# Once the uninstallation completes, click Restart Now.

			Then install Sophos and see [https://support.sophos.com/support/s/article/KB-000039014?language=en_US this page] for the extra Mac steps to get all of the Sophos services running.

Admin at 15:22, 26 October 2020

2020-10-26T15:22:20Z

← Older revision		Revision as of 17:22, 26 October 2020
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	#Uninstall Symantec Endpoint Protection.		#Uninstall Symantec Endpoint Protection.
	# Important: Restart your computer.		# Important: Restart your computer.
			# Important: Check that Symantec and MalwareBytes are really uninstalled from your PC (especially from your Mac).
	# Install Sophos package which you downloaded in step 1 by double-clicking on the installer file.		# Install Sophos package which you downloaded in step 1 by double-clicking on the installer file.
	# Important: Restart your computer.		# Important: Restart your computer.
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	# Scroll down further to Symantec and uninstall Symantec Endpoint Protection. If you also have their Encryption software don't uninstall that!		# Scroll down further to Symantec and uninstall Symantec Endpoint Protection. If you also have their Encryption software don't uninstall that!
	# This will prompt you to restart your computer. You definitely have to restart now or the next step will break your computer.		# This will prompt you to restart your computer. You definitely have to restart now or the next step will break your computer.
	# Do not proceed past here until you have confirmed that any MalwareBytes software and Symantec Endpoint Protection have been uninstalled, and you've restarted your computer.		# '''Do not proceed past here until you have confirmed that any MalwareBytes software and Symantec Endpoint Protection have been uninstalled, and you've restarted your computer.'''
	# Now that you've restarted your computer you can install the Sophos software. This will warn you that it will take about ten minutes and require a restart. It will, and it does.		# Now that you've restarted your computer you can install the Sophos software. This will warn you that it will take about ten minutes and require a restart. It will, and it does.
	##Computer on the wired DIDE network: The installer is in the '''T:\IT\Antivirus''' folder.		##Computer on the wired DIDE network: The installer is in the '''T:\IT\Antivirus''' folder.

Admin at 13:10, 16 October 2020

2020-10-16T13:10:50Z

← Older revision		Revision as of 15:10, 16 October 2020
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	# Scroll down further to Symantec and uninstall Symantec Endpoint Protection. If you also have their Encryption software don't uninstall that!		# Scroll down further to Symantec and uninstall Symantec Endpoint Protection. If you also have their Encryption software don't uninstall that!
	# This will prompt you to restart your computer. You definitely have to restart now or the next step will break your computer.		# This will prompt you to restart your computer. You definitely have to restart now or the next step will break your computer.
	# Now that you've restarted your computer you can install the Sophos software. This will warn you that it will take about ten minutes and require a ~~reboot~~. It will, and it does.		# Do not proceed past here until you have confirmed that any MalwareBytes software and Symantec Endpoint Protection have been uninstalled, and you've restarted your computer.
			# Now that you've restarted your computer you can install the Sophos software. This will warn you that it will take about ten minutes and require a restart. It will, and it does.
	##Computer on the wired DIDE network: The installer is in the '''T:\IT\Antivirus''' folder.		##Computer on the wired DIDE network: The installer is in the '''T:\IT\Antivirus''' folder.
	##Other computers: The installer link is [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 here].		##Other computers: The installer link is [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 here].

Admin at 12:54, 15 October 2020

2020-10-15T12:54:43Z

← Older revision		Revision as of 14:54, 15 October 2020
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	We need to have MalwareBytes removed from all DIDE computers (desktops and laptops) by the end of November 2020.		We need to have MalwareBytes removed from all DIDE computers (desktops and laptops) by the end of November 2020.

			Please read all of this before you begin, to avoid surprises.

	= The Procedure (overview) =		= The Procedure (overview) =

Admin at 11:35, 14 October 2020

2020-10-14T11:35:23Z

← Older revision		Revision as of 13:35, 14 October 2020
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	= The Procedure (overview) =		= The Procedure (overview) =
	These steps must be followed exactly and in sequence, and they apply to all operating systems. Only move on to the next step if the current one isn't applicable to you (e.g. you don't have MalwareBytes installed).		These steps must be followed exactly and in sequence, and they apply to all operating systems. Only move on to the next step if the current one isn't applicable to you (e.g. you don't have MalwareBytes installed).
	# ~~Download~~ the Sophos installer file (from the '''T:\IT\Antivirus''' folder on the DIDE network if installing on a departmental DIDE PC, or from [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 this link] if installing on a PC/laptop at home, which needs your '''username@ic.ac.uk''' login.).		# Copy (but don't run!) the Sophos installer file to your computer (from the '''T:\IT\Antivirus''' folder on the DIDE network if installing on a departmental DIDE PC, or from [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 this link] if installing on a PC/laptop at home, which needs your '''username@ic.ac.uk''' login.).
	# Uninstall MalwareBytes software:		# Uninstall MalwareBytes software:
	## Uninstall MalwareBytes Anti-Exploit (if installed).		## Uninstall MalwareBytes Anti-Exploit (if installed).

Admin at 10:57, 14 October 2020

2020-10-14T10:57:18Z

← Older revision		Revision as of 12:57, 14 October 2020
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	#Uninstall Symantec Endpoint Protection.		#Uninstall Symantec Endpoint Protection.
	# Important: Restart your computer.		# Important: Restart your computer.
	# Install Sophos package which you downloaded in step 1.		# Install Sophos package which you downloaded in step 1 by double-clicking on the installer file.
	# Important: Restart your computer.		# Important: Restart your computer.
	That's all there is to it. If all has gone well, you now have no yellow Symantec shield and instead have a blue and white Sophos shield.		That's all there is to it. If all has gone well, you now have no yellow Symantec shield and instead have a blue and white Sophos shield.

Admin at 09:22, 12 October 2020

2020-10-12T09:22:33Z

← Older revision		Revision as of 11:22, 12 October 2020
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	= The Procedure (overview) =		= The Procedure (overview) =
	These steps must be followed exactly and in sequence, and they apply to all operating systems. Only move on to the next step if the current one isn't applicable to you (e.g. you don't have MalwareBytes installed).		These steps must be followed exactly and in sequence, and they apply to all operating systems. Only move on to the next step if the current one isn't applicable to you (e.g. you don't have MalwareBytes installed).
	# Download the Sophos installer file (from the '''T:\IT\Antivirus''' folder on the DIDE network if installing on a departmental DIDE PC, or from [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 this link] if installing on a PC/laptop at home, which needs your username@ic.ac.uk login.).		# Download the Sophos installer file (from the '''T:\IT\Antivirus''' folder on the DIDE network if installing on a departmental DIDE PC, or from [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 this link] if installing on a PC/laptop at home, which needs your '''username@ic.ac.uk''' login.).
	# Uninstall MalwareBytes software:		# Uninstall MalwareBytes software:
	## Uninstall MalwareBytes Anti-Exploit (if installed).		## Uninstall MalwareBytes Anti-Exploit (if installed).

Admin at 09:22, 12 October 2020

2020-10-12T09:22:15Z

← Older revision		Revision as of 11:22, 12 October 2020
Line 8:		Line 8:
	= The Procedure (overview) =		= The Procedure (overview) =
	These steps must be followed exactly and in sequence, and they apply to all operating systems. Only move on to the next step if the current one isn't applicable to you (e.g. you don't have MalwareBytes installed).		These steps must be followed exactly and in sequence, and they apply to all operating systems. Only move on to the next step if the current one isn't applicable to you (e.g. you don't have MalwareBytes installed).
	# Download the Sophos installer file (from the '''T:\IT\Antivirus''' folder on the DIDE network if installing on a departmental DIDE PC, or from [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 this link] if installing on a PC/laptop at home).		# Download the Sophos installer file (from the '''T:\IT\Antivirus''' folder on the DIDE network if installing on a departmental DIDE PC, or from [https://imperiallondon-my.sharepoint.com/:f:/g/personal/cdelafor_ic_ac_uk/Eod8E8RtBzhFtrjrxPFXNz0B7AjH65ML2hFwxPBKs3wK5A?e=5%3a3HOx3g&at=9 this link] if installing on a PC/laptop at home, which needs your username@ic.ac.uk login.).
	# Uninstall MalwareBytes software:		# Uninstall MalwareBytes software:
	## Uninstall MalwareBytes Anti-Exploit (if installed).		## Uninstall MalwareBytes Anti-Exploit (if installed).